Gambling block

The gambling block feature allows the primary credit cardholder or individual debit cardholder to request gambling transactions, categorised as betting or casino, to be blocked for their card.

For joint accounts, each debit card operates individually and only the individual cardholder can turn gambling block on or off.

For credit cards, only the primary cardholder can turn gambling block on or off for their card and any additional cards.

The gambling block feature is designed to help customers manage their credit card and debit card spend. To activate the gambling block, login to Internet Banking under the Card Services menu or call Customer Care.

Please note, for debit cards, the individual cardholder can activate the gambling block. For credit cards, only the primary cardholder can activate the gambling block. This feature allows the cardholder to request us to prevent authorisations from merchants registered under the Merchant Category ‘Betting/Casino Gambling’ from being approved. 

To request this option please login to Internet Banking or call Customer Care on 13 13 76. 

No, there are instances when we can’t identify the transaction as a gambling transaction, for example, where the merchant processes some gambling transactions but their primary business is categorised under another Merchant Category e.g. purchasing lottery tickets from newsagents.

There are also other situations where we may not be able to comply with a request to decline authorisation of gambling related transactions. These include:

• when it is a recurring transaction that you have authorised,
• where you use available credit to draw down cash from an ATM to make a payment,
• where you make a payment using BPAY or to withdraw cash from an ATM,
• where our systems are "off-line", or otherwise impaired or interrupted, and
• where we don’t receive the transaction authorisation request for our review and for processing by our system
• For credit cards linked to deposit accounts, we're unable to block:
  • eftpos transactions where 'SAV' or 'CHQ' is selected
  • Contactless payments where the merchant has chosen not to process the transaction through Visa or MasterCard^®.

To activate the gambling block feature on your credit card or debit card please login to Internet Banking or call Customer Care on 13 13 76 between Monday to Saturday 7:30am – 7:30pm.

Gambling activities can provide recreation and entertainment for many people. However, for some individuals it can lead to financial hardship, affecting not just the individual but their family and community. The gambling block feature is designed to help customers to manage their credit card and debit card spending.

Gambling transactions on credit facilities are normally regarded as ‘cash in advance’ and may attract higher interest rates. Preventing gambling transactions from being authorised enables you to exercise more control over your credit card and debit card spend.

Login to Internet Banking or call our Customer Care team between Monday to Saturday 7:30am – 7:30pm on 13 13 76 to have the gambling block activated that day.

Yes, for debit cards, the individual cardholder can remove the gambling block. If you are under 18, you will not be able to remove the gambling block.

For credit cards, only the primary cardholder can remove the gambling block.

They can do this by either logging in to Internet Banking or calling Customer Care on 13 13 76 . It may take up to 2 business days to be processed.

For debit cards, the individual cardholder can activate or deactivate the gambling block. If you are under 18, you will not be able to activate or deactivate the block. However for credit cards, only the primary cardholder can activate or deactivate the gambling block.

Yes, if the debit cardholder is under 18 years of age, the gambling block is enabled on the card by default. This will automatically be switched off when the cardholder turns 18 years old.

Yes, additional blocks are enabled by default on the card. We may decline authorisation requests that identify with the merchant category codes, relating but not limited to things such as alcohol, tobacco, and adult entertainment that we have applied to the block. This will automatically be switched off when the cardholder turns 18 years old.