Technical FAQs, internet banking

Here are the answers to frequently asked technical questions about Internet Banking.

Do I need any special software to run BankSA Internet Banking?
What operating systems and browsers are supported with Internet Banking?
How do I find out which version of browser I'm using?
To find out which version of browser you're using, follow these steps.

Microsoft Edge:

Open Microsoft Edge

Select Settings and more at the top of the window, and then select Settings

Then 'About Microsoft Edge’.

Firefox:

Open Firefox

Select the menu button ( ≡ ), then Help

Then 'About Firefox'.

Google Chrome:

Open Google Chrome

On the top toolbar, select the menu icon, then Help.

Then 'About Google Chrome’.

Safari:

Open Safari

From the Safari menu, select About Safari.

Then 'About Safari'.
I am trying to log on to Internet Banking and am getting a plain white screen. What do I do?

You may have a Pop-up Stopper enabled, which will prevent the logon screen from opening. To log on to Internet Banking, you will need to disable it or configure it to accept the BankSA logon page. For information on how to do this, you will need to contact your program vendor. Some Pop-up Stopper programs allow you to override them by holding the Shift or Ctrl key down and clicking the logon link at the same time. Once this program is disabled or configured to accept the BankSA logon page you will be able to successfully log on to Internet Banking.
I am trying to log on to Internet Banking and am getting the error 'We have identified that your web browser is not currently configured to accept cookies'...

Cookies are required for logon access to our website. A cookie is a small string of text that our website will send to your computer to enable our system to recognise your browser. This cookie will not retrieve any other data from your computer, pass on computer viruses, or capture any personal information. Your browser must be configured to accept cookies. In addition, please ensure that your computer's date and time are correct.
How do I configure my browser to accept cookies?
To enable cookies please find your browser from the list below and follow the instructions.

Microsoft Edge

In the Edge window, select More (...) > Settings > View advanced settings.

Scroll down to Cookies, and select Don't block cookies.

Firefox

Select the menu button, and then select Settings.

Select the Privacy & Security panel to view and update your settings.

Chrome

Select the menu button then Settings

Select Privacy and Security > Third-party cookies, then select your cookie preference.

Safari

In the Safari app choose Safari > Settings, then select Advanced.

Unselect “Block all cookies”.
I'm trying to log on to Internet Banking and am getting the error 'We have identified that your web browser does not have JavaScript enabled. As our service requires JavaScript'...
How do I enable my browser for JavaScript?
To enable JavaScript please select your browser from the list below and follow the instructions.

Microsoft Edge

On the More menu (...), select Open with Internet Explorer.

Select Tools > Internet Options.

Select the Security tab > Custom Level.

In the Scripting section, select Enable for Active Scripting.

In the dialog box that displays, click Yes.

Firefox

Type about:config in the address bar; you may have to accept a warning to continue

Find the javascript.enabled preference. This should be true by default; if false you can select reset to return it to the default.

Chrome

Select the menu button then Settings

Select Privacy and Security

Select Site settings

Select Javascript, then Sites can use Javascript.

Safari

Choose Safari > Preferences, then select Security

Make sure the Enable JavaScript checkbox is selected.
I'm getting the error ':[ServletException in:/......] Wrong format string: '$#,###,###,##0.00'...
This error is due to your browser's language being set to a language other than English.

To change the language setting on your computer, follow the steps below:

Open an Internet Explorer Browser page

Click on Tools and then Internet Options

Click on Languages on the Internet Options screen

Click on the Add button on the Language Preference screen

Scroll through the list in the Add Language screen and locate English (Australia) [en-au], then click on the OK button

Please ensure that the English (Australia) [en-au] entry is at the top of the list on the Language

Preference screen. If it's not, select it and press the Move Up button until it is

Click OK on the Language Preference screen

Click OK on the Internet Options screen

Close Internet Explorer, reopen it and start using BankSA Internet Banking.

Are there any transaction limits applicable to Internet Banking?

Transaction Limits for Internet Banking
When you transfer funds, make a Payee transfer or make a BPAY^® payment, there are certain limits that apply when using Internet Banking. Some of those limits are displayed in the table below. Note: For a complete list of Transaction Limits, please refer to your account terms and conditions.

Transaction	Per Transaction	Cumulative Daily Limit
Paying a Payee Account that was set up online	$5,000¹	$25,000¹ ($5,000 per Payee Account)
Paying a Payee Account that was set up via form	$100,000	$100,000
Paying a bill via BPAY^®	$100,000²	$100,000²
Transferring funds via Telegraphic Transfer	$50,000	$50,000
Paying a Payee Account that was set up online	$5,000	$25,000
The 'Cumulative Daily Limit' is reset at midnight each day. If you try to make a payment that exceeds this limit, you will receive an error message. Where you program a payment to be made in the future, we will not advise you if the payment has been rejected, for example due to insufficient funds. You should check on the day of payment to see if the payment has been made, or select email notification when setting up the schedule.

Scheduled Payments and Exceeding Daily Limits
When you schedule or make a Payee Account transfer or a BPAY^® Payment from your account, we will check to ensure that the payment does not exceed the daily transaction limit (see list of limits above).
However, we do not check and will not advise you if the sum total of your scheduled payments will exceed the daily transaction limit. You should check on the day of payment to see if the payment has been made, or select email notification when setting up the schedule.

Important information

1. You can use the 'Internet and Phone Banking - Payee Account Information (also known as 'Third Party)' form to increase daily limit, change details, or cancel a Payee Account. You can obtain this form from Internet Banking by visiting the 'My Payee Accounts' screen within the 'Transfers and Payments' menu. Simply select the Payee you wish to amend and chose 'Increase Payee Limit'.

2. A $15,000 maximum daily limit applies to certain billers. Also, each biller sets individual minimum and maximum transaction limits, which may be higher or lower than the limits we impose.