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Your details
Your accounts
Your cards
Transfer and Payments

General enquiries

Need help with your banking? Our virtual assistant Sam is available 24/7 in your BankSA App and Internet banking to answer your everyday banking questions. Sam can give you instant support online, so you don't need to call us or visit a branch. To speak directly to a person, use Connect in the BankSA App for a faster way to get support.

Find out the latest information on our COVID-19 Customer Support Hub.
 

National Relay Service

National Relay Service 

BankSA welcomes calls through the National Relay Service. If you are deaf, hard of hearing, or have speech/communication difficulty, choose your access option detailed on the National Relay Service and provide our phone number (02) 9155 7861 when asked by the Relay Officer.

Interpreter

Interpreter Services

Prefer a language other than English? We can help. Our Telephone Banking Service can arrange for an interpreter to help you with your call in your preferred language. Simply ask our bank staff for an interpreter when you call us on 13 13 76.

For information on all our accessible options, go to: https://www.banksa.com.au/accessibility

 

Personal banking

13 13 76 - 7.30am – 7.30pm Monday to Friday (excluding public holidays)

+61 2 9155 7850 (from overseas)

 

Phone Banking

13 33 22 - 24 hours, 7 days

+61 2 9155 7850 (from overseas)

Business banking

1800 804 411 - Mon-Fri 7:30am-5:30pm

+61 2 9155 7850 (from overseas)

Business Banking Online Helpdesk

1300 554 004 - Mon-Fri 7:30am-7:30pm

+61 2 9155 7818 (from overseas)

Merchant Services

1300 130 190 - Mon-Fri 7:30am-5:30pm

Margin Lending

1300 305 172 8am – 5pm Mon-Fri 

+61 2 9155 4041 (from overseas)

Claim Unclaimed Money

13 13 76 - 8am – 8pm Monday to Friday (EST) (excluding public holidays)

+61 2 9155 7850 (from overseas)                                                               

Home Loans

13 13 76

Automotive Finance

1300 301 315 - Mon-Fri 8.30am-5.30pm (EST)

Advance Funds Management

1800 819 935

7:30am-7.30pm Mon-Fri

Internet & Phone Banking Helpdesk

13 13 76 - 24 hours, 7 days

+61 2 9155 7850 (from overseas)

Report a lost or stolen credit card

1800 028 208 - 24 hours, 7 days

+61 2 9155 7850 (from overseas)

or via Internet Banking

BankSA Assist - a service for those facing financial hardship

1800 679 461 - Mon-Fri 8:00am-7:00pm, Sat 8:30am-5:30pm            

Are you a financial counsellor acting on behalf of a customer?

1800 679 461  option 2 - Mon to Fri 8:30am - 4:30pm

Customer Feedback

  • Make a suggestion
  • Lodge a complaint
  • Give a compliment

13 13 76

Secure Feedback Form

Branches/ATM

Find a branch or ATM

Postal address

BankSA
GPO Box 399
Adelaide SA 5001

Subpoena

Subpoenas relating to BankSA should be served on our registered office and addressed to:

The Proper Officer
BankSA – A division of Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney NSW 2000

Please note the general amount for conduct money is $50.00 payable via cheque and should be made to ‘Westpac Banking Corporation’.