Accessibility and Inclusion
Creating better futures together
Our accessibility statement
BankSA is committed to providing accessible products, services and collateral for customers with disability.
To meet the accessibility needs of our customers, we're continually testing and improving our websites, striving to meet the Web Content Accessibility Guidelines (WCAG) 2.2 AA and AAA where feasible. We also do our best to ensure our products, services and collateral are created, reviewed, and tested, ensuring customers can independently access them. To find out more, read or listen to our Access and Inclusion Plan.
Accessible features
Products and services
Learn more about how we’re making our products and services more accessible and inclusive.
Learn about our accessible products and services.
Digital Banking
Learn more about how we’re making our digital platforms accessible and inclusive.
Find out about accessible digital banking
Branch and ATM
Learn more about how we’ve made our ATM functions and branch facilities more accessible and inclusive.
Contact us
If you want to chat with a Customer Care representative, call us on 13 13 76 Monday to Friday, 8am - 8pm (AEST), Saturday 8am - 6pm (AEST) from anywhere in Australia.
If you have a vision impairment, mobility, learning or cognitive disability that prevents you using smart devices, you can get in touch with our Customer Care team on (02) 9155 7861 . If you know your Customer Access Number and Security Number or account information, please have it ready enabling our friendly Customer Care representative to help you.
BankSA welcomes calls through the National Relay Service. If you are deaf, hard of hearing, or have speech/communication difficulty, choose your access option detailed on the National Relay Service and provide our phone number (02) 9155 7861 when asked by the Relay Officer.
Communicating with us
Auslan
If you rely on Auslan for an in-depth financial conversation, our Customer Service team can arrange an Auslan interpreter to attend your preferred branch or virtually at the arranged date and time, subject to availability of an interpreter.
Telephone banking and interpreter service
Prefer a language other than English? We can help. Our Telephone Banking Service can arrange for an interpreter to help you with your call should you prefer speaking in your preferred language, subject to availability of translator(s). Simply ask our bank staff for an interpreter when you call us on 13 22 66.
希望使用英语以外的其他语言？我们可以帮助您。如果您希望用普通话通话，只要有可能，我们就会安排口译员帮您打电话。您在打电话13 22 66时，只要请银行工作人员帮您安排口译就行了。
Additional Languages on our ATMs
We have made our ATMs easier to use for customers who may prefer a language other than English. Our ATMs offer 9 additional languages for our customers, enabling them to make a financial transaction on our Westpac, St.George, BOM and BankSA ATMs.
如果希望使用中文（简体），那么办理金融业务时可以在我们的Westpac、St George、BOM和Bank SA自动取款机上选择中文（简体）。
Customer in need of extra care
We know our customers will need support in different ways, at different times in their lives. Here is how we can help if you, or someone close to you, is in need of extra care.
Find out more by visiting customers in need of extra care.
Feedback and complaints
We welcome your feedback and complaints on accessibility. Find out more about how you can provide feedback or lodge a complaint.
Our public complaints policy
Let us know what you think (PDF 144KB)
Let us know what you think – large font (PDF 152KB)
Our public complaints policy explains:
- how you may lodge a complaint;
- the options available to assist customers who may need additional assistance to lodge a complaint;
- our key steps for dealing with complaints, including acknowledgement, assessment and investigation, and provision of an Internal Dispute Resolution (IDR) response;
- response timeframes; and,
- details about accessing Australian Financial Complaints Authority (AFCA) where a complaint is not resolved.Y
You can see our large font version of our public complaints policy .