Products and services

Concession account

Customers who hold a Concession or Health Care card, or receive an eligible Australian Government benefit payment.

EFTPOS Now terminals

Our EFTPOS Now terminals all have accessibility features to support cardholders who are blind or vision-impaired using touchscreen terminals. Terminals periodically play an accessibility chime on the card screen. Cardholders can choose to activate assistance mode which offers large font size, colour contrast options and audio, or accessibility mode which offers audio instructions, tactile markers and a blank screen for secure PIN entry. Our training mode provides an end-to-end simulated audio guide of accessibility mode. Find out more about using the accessibility features.

Online applications for credit cards, personal loans and home loans

Applications for credit cards, personal loans and home loans can be done online. Where possible we’ve made our online applications meet accessibility requirements. If you have an accessibility requirement and need additional support, please call 13 13 76 or visit your local branch.

Debit cards

The majority of our new and replacement Visa Debit cards all have accessibility features built into them making these cards accessible for all. The cards have tactile raised braille dots and an accessibility notch. The braille dot represents the letter D allowing for vision-impaired customers to easily identify their debit card and the accessibility notch allows customers to easily orientate their debit card when inserting it into a Point Of Sale machine or ATM.

Credit cards

The majority of our new and replacement credit cards all have accessibility features built into them making these cards accessible for all. The new Vertigo, Amplify Platinum and Amplify Signature cards have tactile raised braille dots and an accessibility notch . The braille dot represents the letter C allowing for vision-impaired customers to easily identify their Credit card and the accessibility notch allows customers to easily orientate their Credit card when inserting it into a Point Of Sale machine or ATM.

Extra care flag

We’re here to support our customers, and extra care flags on your banking profile help us be there for you in the moments that matter most.  If you’d like more information, including how to give your consent for an extra care flag, please contact our friendly branch staff or Customer Care team. 

Bank@Post

Our partnership with Australia Post means that customers can access banking services at their local Australia Post Office, across more than 3,500 outlets Australia-wide. Customers are required to use a debit or credit card in order to transact at Australia Post.

For more information on Bank@Post, go to the Australia Post website.