Lounge access
Qantas Club Complimentary Invitations – FAQs
From 2 July 2018, Qantas Club Complimentary Invitations will no longer be issued in the mail. New Complimentary Invitations will be accessible via Qantas’ online Complimentary Invitations Portal. For more FAQs on Qantas Club Complimentary Invitations, visit qantas.com/freeloungeinvite.
- Why are we moving to digital Qantas Club Complimentary Invitations?
- How do I become eligible to receive Qantas Club Complimentary Invitations?
- How do I collect my digital Qantas Club Complimentary Invitations?
- How do I access the lounges?
- What is the Complimentary Invitations Portal?
- When will I receive my Qantas Club Complimentary Invitations?
- Can I still receive paper Qantas Club Complimentary Invitations?
- Will I receive paper Complimentary Invitations or digital Complimentary Invitations?
- What if I am not a Frequent Flyer member?
- How do I link my Qantas Frequent Flyer to my credit card?
- Why haven’t I received my confirmation email?
- What happens if my flight is cancelled and I have linked my Invitation?
- Can I transfer my Complimentary Invitations?
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Important information
2. Eligible Flight for a general Complimentary Invitation is an onward flight that day with an applicable Qantas (QF) or Jetstar (JQ, 3K, GK, BL) flight number that can be or is linked to the Complimentary Invitation in the Eligible Customer's Complimentary Invitations Portal.
3. It is against Qantas Club policy to resell Complimentary Invitations by selling and transferring Invitations within the Complimentary Invitations Portal. Qantas reserves the right to cancel invitations and disqualify future invitations that are in breach of this policy.