Dealing with Bereavement

The loss of a loved one is a really difficult time. We understand that important matters and financial decisions can seem overwhelming – we are here to help

Before you notify us

Here’s what you need to know and have with you through this difficult time

Choose how to notify us

You might prefer to talk to us in a branch or over the phone. We are here to support you.

The Process step by step

A step-by-step guide to help you manage things as smoothly and easily as possible

Helpful checklists and resources

Help with knowing who to notify and answers to frequently asked questions

What happens when you notify us

How the accounts of deceased customers are affected after notification happens

Glossary of terms

A glossary of terms that will help you make sense of the jargon

Handy Tip

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Bereavement support guide

A comprehensive 30 page guide supporting you after the loss of a loved one. Download Bereavement support guide

Talk to us

Call us on

1300 130 549

From overseas +612 9155 7590

Visit a branch

Our branches are here to support you through bereavement

Find a branch