Verify

What is BankSA Verify?

When adding a new payee to a BSB and account number, we’ll do a check to see if the account details you’ve entered have been commonly used. This is based on the history of other payments made within the Westpac Group.

This may help provide you greater certainty in the accuracy of the information you've entered, helping to reduce the risk of mistaken payments as well as Payment Redirection or Business Email Compromise scams.

What you'll see

We've got history

The account details you’ve entered appear to have been commonly used by Westpac Group customers when making payments to this account.

Is that the right name?

We've not seen the account name (or a variation of) on payments made to this BSB and account number. We recommend calling the payee to confirm the details are correct or check you've not made a typo.

We don't have enough info

We've not seen enough payments from Westpac Group customers to the payee details you've entered. We recommend calling the payee to confirm the details or check you've not made a typo.

There's a problem

We've encountered a technical issue and can’t locate information about this account. You can continue but we recommend you call the payee to confirm the details before proceeding.

Important:

You can still proceed with a payment in any of these scenarios. To be sure though, always speak to the payee first to confirm the account details, as it could be a new account or there may be a typo. You may not get your money back if you pay the wrong person or if it's a scam.

Scams can happen anywhere anytime

Scammers constantly evolve their approach, using different tactics to make you pay, or gain access to your personal or financial information. Remember, a scam can happen to anyone.

Learn about different types of scams

Frequently Asked Questions

Why do I need BankSA Verify?

BankSA Verify is designed to help prevent payments to incorrect account details and helps protect you from payment redirection scams or mistaken payments.

Payment redirection scams, sometimes called business email compromise scams, occur when scammers send emails or messages asking you to send money to new or updated payee details.

Mistaken payments can occur when you enter incorrect details.

Do I need to activate BankSA Verify?

How does BankSA check the details?

What happens if I don’t use the correct name?

Will BankSA Verify check an existing payee?

Why would a Trust or Business name be coming back as no match?

BankSA Verify will check the account name used for other payments we've seen made to the BSB and account number entered. Responses may not take into account where the account is established to accept payments in another name, e.g. the account owner has a registered trading name or trust account.

In these instances, if you have contacted the account owner and verbally confirmed that the payment details are correct, this should provide some confidence in continuing with the payment.

Important information

BankSA Verify screening is based on the payment information available in our systems, at the time you add your payee details. As we are unable to validate the account details with the recipient bank, we can’t confirm whether the name and account details are an exact match.

BankSA Verify applies to Internet and Mobile Banking only. It may be affected by such things as system outages or limitations, scheduled maintenance or other factors beyond our control, and may not be available at all times.

If your BankSA account is compromised as a result of online fraud, we guarantee to repay any missing funds, providing you comply with our BankSA Internet Banking Terms and Conditions. This includes keeping your logon details (including passwords, Secure Code) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts. Please refer to BankSA Internet and Phone Banking Terms and Conditions and Important Information.