Switch to Digital Mail with BankSA

Receive your account notifications faster and more securely with Digital Mail. The paper-free alternative, delivered direct to your online inbox.

Switch now

What’s Digital Mail?

With Digital Mail, you'll receive PDF versions of account letters and communications previously sent in the post to the inbox, attached to your BankSA Mobile Banking or Internet Banking account. Faster and more convenient, you'll be able to access messages no matter where you are.

Why change?

Secure
Secure storage for up to 18 months* in your message inbox, so they can’t be intercepted or lost like regular mail.
Timely
Letters and communications instantly arrive in your message inbox, so you don’t have to wait for the post.
Convenient
View messages anytime from any device or location with internet access and save or print them when required.

Before you switch to Digital Mail

Getting access

To switch to Digital Mail, you’ll first need to be registered for Internet and Mobile Banking to be able to access your message inbox. You’ll also need a valid email address to receive email alerts. You can check or update your contact details online if you’ve registered for the BankSA SMS Code. 

Content of letters

Digital Mail letters include changes to a product's terms and conditions, changes to interest rates, missed payment advice, BPAY or direct debit failure advice, service letters and other notifications. For legal or other reasons, you can still expect to receive letters by post from time to time.

Eligible accounts

Digital Mail preferences are set up by the product type, i.e., Deposits, Residential Loans, Credit Cards, Insurance, etc. So, all accounts within the same product type will receive Digital Mail if selected. With joint accounts, each person on the account can choose their own Digital Mail preferences.

How to switch to Digital Mail?

Mobile Banking

  1. Logon to Mobile Banking
  2. Tap Services from the bottom menu
  3. Tap Manage Mail, under My Statements and Mail
  4. Tap Digital to switch all eligible products to Digital Mail
  5. Tap Agree

Internet Banking

  1. Logon to Internet Banking
  2. Select Manage my accounts
  3. Select Manage mail
  4. Tap on Digital to switch all eligible products to Digital Mail
  5. Tap Agree

Switched to eStatements yet?

If you haven't already, switching to eStatements could further boost your account security. Holding the same information as your paper statements, they're easily accessible through Mobile and Internet Banking.

Switch to eStatements

Download the BankSA App

 

 

FAQs

Mobile Banking

  1. Open the Mobile Banking App and logon
  2. Tap Messages from the bottom menu

Internet Banking

  1. Logon to Internet Banking
  2. Select View all messages which appears on the top of your Internet Banking page

Register Now

Don't have BankSA Internet Banking? Find out how to get started online. 

Register

Call us

13 13 76

7:30am – 7:30pm, Monday-Saturday and say Digital Mail when prompted. 

Switch to Digital Mail

For faster, more secure  account messages.

Switch now

Important information

Read the BankSA Internet and phone banking Terms and Conditions (PDF 9MB) before making a decision and consider whether the product is right for you.

*After 18 months you can call us to request a copy of your letters for up to 7 years.

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